Welcome to TOTO Garden Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website totogarden.com or make a purchase from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase.
  • Transaction Information: Details about products you purchase, payment method, and order history.
  • Technical Information: IP address, browser type, device information, and operating system.
  • Usage Data: Pages visited, time spent on site, and navigation patterns.
  • Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for our farm, garden, and hydroponic supplies
  • To provide customer support and respond to inquiries
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • To send you marketing communications (only with your consent)
  • To comply with legal obligations

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in payment processing, shipping, marketing, and website operations.
  • Legal Compliance: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers worldwide (excluding select Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all transactions
  • PCI-compliant payment processing
  • Regular security audits
  • Limited access to personal data

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Deliver targeted advertisements (with consent)

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will indicate when changes were made.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

TOTO Garden Shop
1165 Cambridge Court
Phoenix, US 85034
Email: [email protected]