Term and Conditions

Welcome to TOTO Garden Shop! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from totogarden.com, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for customers aged 18+ who purchase farm, garden, and hydroponic supplies for personal or commercial use. We currently serve all regions except certain Asian countries and remote areas.

1.2 Intellectual Property Rights

All content on totogarden.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account and order information
• Not use our site for unlawful purposes
• Not attempt to interfere with site operations
• Comply with all applicable laws and regulations

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after ordering, we will notify you and either cancel that portion of your order or offer a comparable alternative.

2.3 Restricted Items

Certain items have special handling requirements:

• Non-returnable items: Brooder lamps, hydroponic lighting bulbs, fertilizers, compost, and opened grooming supplies
• Special handling: Hydroponic systems may require additional assembly

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge your selected payment method for the total amount of your order (including taxes and shipping).

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes and fees. You are responsible for any customs duties, taxes, or fees imposed by your country.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) from our Phoenix, AZ warehouse.

4.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

4.3 International Orders

You are responsible for:

• Providing a valid shipping address
• Any import restrictions in your country
• Customs duties and taxes

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging is intact with all tags
• Proof of purchase is provided

5.2 Return Process

1. Contact us at [email protected] with your return request
2. Receive return authorization and instructions
3. Ship item to our Phoenix warehouse with all original materials

Note: You are responsible for return shipping costs unless the item is defective.

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

6. Warranties and Liability

6.1 Product Warranties

We warrant that products will be free from material defects at the time of delivery. Some manufacturers may offer additional warranties – please check product documentation.

6.2 Limitation of Liability

TOTO Garden Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or improper installation
• Events beyond our reasonable control (natural disasters, etc.)
• Customs delays or import restrictions

Our maximum liability for any claim related to our products or services is limited to the purchase price paid.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by Arizona law. Any disputes shall be resolved in courts located in Maricopa County, AZ.

7.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

7.3 Contact Information

For questions about these Terms or our services:

TOTO Garden Shop
1165 Cambridge Court
Phoenix, US 85034
Email: [email protected]